Manager Toolkit · Active Listening

Reflect & Plan

1What are 2–3 key things you learned today?

E.g. Using silence can create space for thinking and reflecting

2Where could you use the toolkit in your work?

Think of a real conversation or situation coming up.

E.g. When discussing workload with my team I can understand their unique situation

3What will you do?

Choose one small action to try.

E.g. I will set a reminder to follow up 2 weeks after my next 1-on-1

4When will you do it?

Block out some time in the next 2 weeks.

E.g. Thursday next week at 3pm